Parts & Service

For parts, service inquiries, repairs, or other maintenance needs, please fill out the form below or give us a call.

Contact Parts & Service

For parts, service inquiries, repairs, or other maintenance needs, please fill out the form below or give us a call.

Southern
1965 Statham Drive
Statham, GA 30666
United States

Monday - Friday 8am - 5pm EST
Toll-Free: 1-888-567-4173
Parts Phone: 706-208-0814 x237
Service Phone: 706-208-0814 x228
Service After Hours Support: 706-208-0814
Fax: 706-208-0815

Parts Email: Southern.Parts@ProMachBuilt.com
Service Email: Southern.Service@ProMachBuilt.com

Additional Parts & Service Resources

Replacement Parts
Rebuild Parts Kits
Service

Customized Parts

We maintain an extensive inventory of packaging machinery spare parts and offer a wide variety of both in-stock and made-to-order parts. We encourage you to keep spare parts available as part of your preventative maintenance program. Our genuine replacement parts ensure exact fit, functionality and reliability. To find a complete spare parts list for your equipment, be sure to check your equipment manual or contact our team today.

Rush Orders

Unexpected failure can cause downtime, and we understand the urgency of getting your equipment back in operation. With a full inventory of common wear parts, we can replace many items with same day shipments.

Installation/Startup

Our professional and experienced service technicians will supervise and/or mechanically install your equipment to ensure that it will operate as intended. Project timelines and on-site needs are mission-critical elements in successfully deploying a Southern Solution. Our installation and startup services are considered the most comprehensive in the industry, and our trained staff performs and manages all installation and commissioning processes with total commitment to customer satisfaction and successful production operation.

Modification & Repair

When customers need to troubleshoot, rebuilt, retrofit or repair, our dedicated team of specialists make the process more effective and efficient. We know our customers' systems and deliver the right solutions every time. Our detailed equipment manuals include troubleshooting tips. However, if these tips do not resolve your problem, please contact our knowledgeable service department, and we will try to assist you by phone or email. If issues persist, we have an experienced staff of service technicians available for on-site field service to repair your equipment.

Training

Properly trained operators and mechanics are the keys to optimizing machine and line performance. Training is often performed in your facility in conjunction with equipment installation and start-up. We also offer periodic refresher courses for new or existing operators. Follow-up training is often more meaningful once your personnel have experience operating our equipment. Training accommodations can be facilitated either at your facility or our Statham, Georgia location.

Service Plans

Southern's Preventative Maintenance Service Plans are the smart way to protect your investment and keep production at planned levels without interruption. Plans can be customized per customer needs. Our experience shows that developing a relationship between your maintenance staff and our skilled technicians can help avoid service calls and save your resources during future maintenance and troubleshooting.